Shipping policy
BRADLEY ROSSE SMITH
Thank you for shopping with BRADLEY ROSSE SMITH. Specializing in versatile and durable bag products, our brand delivers standardized global shipping services to customers worldwide. We prioritize precise order handling, rigorous protective packaging and timely logistics arrangement to ensure every purchase arrives accurately and intact within the stipulated delivery cycle.
1. Order Processing Time
Our warehouse team completes full order validation, sorting and secure packaging within 1-3 business days after successful order confirmation, excluding weekends and national public holidays. During peak promotional periods with surging order volumes, standard processing schedules may be moderately extended. We will issue timely email notifications to customers in the event of substantial shipping delays.
2. Shipping Rates and Delivery Estimates
Shipping expenses for each order will be automatically calculated and clearly presented on the checkout page prior to payment submission, ensuring full pricing transparency for all logistics fees.
Estimated delivery times:
Standard Shipping: 16 business days
All quoted delivery durations are estimated values and not guaranteed deadlines. Actual delivery progress may fluctuate due to logistics carrier operational delays, customs clearance review cycles, variable weather conditions, regional logistical limitations and holiday schedule adjustments.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your bag order from our warehouse, you will receive an official shipment confirmation email bundled with exclusive tracking credentials and parcel inquiry access.
Tracking data and real-time logistics status updates will generally go live and become available for online verification within 24-48 hours after the logistics carrier completes parcel pickup.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and validating the accuracy and completeness of their shipping address information during checkout.
BRADLEY ROSSE SMITH accepts no liability for misdelivery, failed delivery or returned shipments caused by inaccurate or incomplete address details provided by customers. Any parcels returned to our facility due to address errors will be subject to additional reshipping fees borne entirely by the purchaser.
5. Lost or Damaged Packages
If your parcel is confirmed missing during cross-border transportation, please contact our customer support team within 7 days following your scheduled delivery date to initiate an official case investigation.
If your bag products arrive with visible structural damage, surface scratches or compromised packaging upon receipt, please reach out to our service team within 48 hours after delivery. Clear photographic evidence of damaged items and original packaging is required for verification. Our team will conduct a comprehensive assessment and resolve the issue promptly.
6. Product Care Guidelines & International Shipping Provisions
Every bag product is accompanied by dedicated care and usage instructions. Customers shall follow official guidelines for daily use, cleaning and storage. BRADLEY ROSSE SMITH is exempt from liability for product damage, deformation or wear resulting from improper maintenance, unauthorized alteration or personal misuse of goods.
All international cross-border shipments may incur destination-specific customs duties, import taxes and clearance fees. These auxiliary charges are the exclusive responsibility of the customer and are not incorporated into product prices or standard shipping rates.
7. Contact Information
For any inquiries or clarification regarding this Shipping Policy and your order logistics status, please connect with our support team via the official details listed below:
Trade Name: BRADLEY ROSSE SMITH
Phone number: (029) 5670-790
Email: support@shakimasmartbuy.shop
Physical address: 88 Colombo Street,Phillipstown,Christchurch,8011,New Zealand